Add Your Heading Text Here
Dealing with Difficult Conversations
This workshop equips managers and supervisors with the confidence, structure and emotional steadiness required to handle challenging conversations with clarity and professionalism.
Delegates learn how to navigate conflict, address poor performance, manage heightened emotions, and maintain trust while holding people to account. The session focuses on practical application, behavioural discipline and outcome-focused communication, ensuring managers can handle real-world people challenges with composure and credibility.
Key Objectives:
- Build a confident, structured approach to initiating and leading difficult conversations without avoidance or emotional escalation.
- Strengthen behavioural control, active listening and questioning techniques to address performance, conduct and attitude issues professionally.
- Maintain psychological safety, clarity and fairness while ensuring accountability and driving positive outcomes.