Workshops
All of our workshops can be tailor made to suit every level of management – from early career, new to role, through to those who are more experienced and looking to hone and further enhance their skills.
Furthermore, each workshop can be delivered in various formats to suit your needs 24/7 including 4 x 3 hour, workshops through to 1-2 day, events.
Our Lookback brand focuses on post programme reflection and continued learning. To support this each delegate will receive a post programme guide book which includes a reflection journal, questionnaire for continued learning and a short pocket guide which focuses on the key outputs from each workshop.
Dealing with Difficult Conversations
Equip managers to handle challenging conversations with clarity, professionalism, and emotional control. Focus on conflict, performance issues, and maintaining trust.
Key Outcomes:
Confidently lead difficult conversations without escalation.
Improve listening, questioning, and behavioural discipline.
Ensure fairness, accountability, and positive outcomes.
Developing Resilience
Help managers and teams build adaptability, focus, and emotional control under pressure.
Key Outcomes:
Understand stress, mindset, and resilience drivers.
Apply strategies for composure and sustained performance.
Strengthen recovery, adaptability, and decision-making habits.
Presenting with Impact (2-Day Workshop)
Build confidence, clarity, and presence for high-impact presentations.
Key Outcomes:
Structure compelling messages and engage audiences.
Improve storytelling, voice, body language, and slide discipline.
Apply rehearsal and feedback for real-world performance.
Leading with Impact
Develop leadership presence, trust, and effective people management.
Key Outcomes:
Strengthen credibility, clarity, and consistency in behaviours.
Build trusted relationships and drive team performance.
Apply leadership habits that shape culture positively.
The Engaged Manager
Create motivated, informed, and high-performing teams through consistent management behaviours.
Key Outcomes:
Understand drivers of engagement and morale.
Strengthen communication, recognition, and alignment.
Apply strategies to boost commitment and reduce friction.
Understanding Self
Enhance self-awareness and interpersonal effectiveness.
Key Outcomes:
Recognise behaviours, triggers, and their impact.
Improve emotional control and decision-making.
Identify strengths, development areas, and professional impact.
Resilience – Spring Forward
Develop habits to thrive under pressure and recover quickly.
Key Outcomes:
Understand resilience patterns and emotional triggers.
Build adaptability, focus, and recovery skills.
Apply proactive strategies for consistent performance.
Managing Frustrations
Control reactive behaviours and maintain professionalism under stress.
Key Outcomes:
Identify frustration triggers and emotional patterns.
Apply techniques for calm, solution-focused responses.
Improve communication, decision-making, and team stability.
The Trust Mountain
Build, maintain, and repair trust through everyday leadership behaviours.
Key Outcomes:
Understand trust stages and behaviours that strengthen it.
Develop reliability, transparency, and emotional consistency.
Apply trust-building strategies for stronger collaboration.
Conflict Resolution
Develop skills to address and resolve conflict constructively.
Key Outcomes:
Understand causes of conflict and escalation factors.
Use de-escalation, active listening, and boundary-setting techniques.
Apply structured approaches to protect relationships.
Communicating for Influence
Strengthen communication for persuasion and impact.
Key Outcomes:
Improve clarity, presence, and emotional intelligence.
Gain buy-in and handle resistance effectively.
Apply structured communication for outcomes.
Walk in My Shoes
Enhance empathy and understanding of team perspectives.
Key Outcomes:
Reduce assumptions and bias through perspective-taking.
Strengthen empathetic, fair, and disciplined leadership.
Build trust and people-centred management habits.
Insights Psychometrics – Team Building & Personal Development
Improve self-awareness and team collaboration through personality insights.
Key Outcomes:
Understand personal communication and behavioural preferences.
Improve team cohesion and reduce friction.
Adapt approaches for stronger collaboration.
The Mentors Mentoring Programme
Develop effective mentoring skills and frameworks.
Key Outcomes:
Build trust, psychological safety, and structured guidance.
Apply techniques for listening, questioning, and accountability.
Strengthen mentee development and long-term talent growth.
Coaching for Impact
Transform managers into performance-focused coaches.
Key Outcomes:
Build coaching mindset: ownership, accountability, questioning.
Run structured, high-impact coaching conversations.
Enhance problem-solving, engagement, and team performance.
The Lookback LENS – Coaching for Performance
Structured framework for coaching workplace performance.
Key Outcomes:
Use LENS model for consistent, results-driven coaching.
Improve listening, questioning, and accountability.
Embed coaching habits for stronger performance culture.
Customer Service – With a Difference
Elevate customer service through mindset and behaviour.
Key Outcomes:
Prioritise ownership, empathy, and emotional intelligence.
Handle difficult interactions professionally.
Drive loyalty, advocacy, and financial impact.
Hearts and Minds of Project Management
Focus on people dynamics to deliver projects successfully.
Key Outcomes:
Strengthen communication, trust, and stakeholder engagement.
Manage resistance and motivate teams effectively.
Apply relationship-driven leadership for project success.
What Our Clients Say About Us
David Richerd
The Lookback Coaching sessions completely transformed how I approach my team. The structured framework helped me challenge unproductive behaviours, hold people accountable, and improve performance immediately. Our team’s engagement and results have never been higher.
Thomas
The 3-Day Leadership Development Programme was eye-opening. The immersive exercises and real-world coaching strengthened my leadership presence, communication, and decision-making. I now lead with confidence and clarity, and my team responds positively every day.
John
Connections+ and Burst Learning workshops are game-changers. They’re practical, focused, and easy to apply. I’ve noticed immediate improvements in team communication, trust, and operational flow. These programmes deliver measurable results without taking teams away from work for days.
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